INTERVIEW - Jason speaks to BANK INFO SECURITY on the pro's and con's of fraud prevention in fintech banks
- office69370
- Mar 31
- 1 min read
"Everything is fine until there is a significant problem ... when somebody is scammed, and then the bank becomes difficult to deal with because quite often you need to speak to somebody"
Hear Jason Costain's latest interview with respected website Bankinfosecurity.com where he talks about the pro's and con's of fraud prevention in Fintech Banks:
While fintechs excel at digital innovation, they often fall short in crisis moments
Victims of fraud may need urgent help, but without effective phone support or trained staff, many end up navigating ineffective automated systems that leave them frustrated and unprotected
When problems occur, web-chat is a poor substitute for speaking to a fellow human, particularly when a customer gets scammed
Many digi banks were not built for dealing with complexity. In a bid to keep costs low, some Fintech Banks operate with very few trained call centre fraud team staff, relying heavily on web-based chat apps that fail in crisis situations.
In this video interview with Information Security Media Group, Jason also discussed:
Why scam victims turn away from digi banks after poor service;
The regulatory push forcing faster scam reimbursements;
How gaps in fraud monitoring are being exposed by scam payment data
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